Terms & Conditions
This website is operated by Paul Randolph Jewellers. Throughout the site, the terms “we”, “us” and “our” refer to Paul Randolph Jewellers. Paul Randolph Jewellers offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Your submission of personal information through the store is governed by our
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all
purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
OUT OF STOCK ITEMS
At Paul-Randolph Jewellers we try our best to maintain high levels of inventory, however, occasionally products may run out of stock. We will notify you of out of stock items within 1 business day after your order has been placed.
All orders marked for delivery must be paid upon order remittance by credit card (VISA, Mastercard or AMEX). Orders marked for either in-store or curbside pickup can also be paid upon pickup via cash, debit or credit card.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, delivery charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
DELIVERY / PICKUP
Free delivery is available for orders over $100 (before taxes) to customers living in the Greater Kingston Area, excluding residents of Wolfe Island, Amherst Island, Howe Island and Simcoe Island. Orders under $100 will be charged a $10 delivery fee.
Delivery is also available to customers in Napanee and Gananoque. Orders under $100 will be charged a delivery fee of $25 while orders over $100 (before taxes) will be charged a delivery fee of $15.
All orders will be delivered within 2 business days. Same day delivery is also available for an additional $5 charge for orders placed before 12:00pm.
In-store and curbside pick up is available during regular business hours. Orders placed before 12:00pm will be available for same day pickup, although we do ask that you contact us before pickup to ensure that it is ready in time. Orders placed after 12:00pm will be available for pickup on the following business day.
If you’re not fully satisfied with your order we will gladly accept returns within 7 days of the date we deliver the items to you. There is no re-stocking or handling fee as long as the items are in the same condition that they was shipped in, but we do ask you to pre-pay shipping or drop it off at our store. If an item does show signs of wear or damage, restocking and repair charges will apply.
Refunds for returned items will be given as store credit, minus any delivery charges.